Donation Block Missing After Downgrading from Atomic to Simple

[mauropereiira]

Impacted plugin

Jetpack

Quick summary

I was working with this user, 9324533-zd-a8c, and they requested to downgrade from the Business Plan to Premium.

When I downgraded their website from Atomic to Simpl (using lossless import), the Donation Block stopped appearing on the site (https://warmreads.com/become-a-patron/). The Donation Block is visible on the editor, but not on the live site.

Editor view after reverting to Simple:

Live site view when the website was Simple:

The issue persists even when creating new pages and re-adding the block after the downgrade.

Expected Behavior:
The Donation Block should be available and functional on all plans. This is what appears only when website is Atomic:

Steps to reproduce

These should be the steps, but I couldn't replicate this on my setup:

1. Start with a website on a Business Plan (atomic).
2. Add a Donation Block to any page.
3. Downgrade the plan to Premium (simple).
4. Observe that the Donation Block no longer appears on the live site.

Site owner impact

Fewer than 20% of the total website/platform users

Severity

Moderate

What other impact(s) does this issue have?

Agency or developer revenue

If a workaround is available, please outline it here.

Additional Information:

• The issue was specific to the user’s site and could not be replicated on a test site with the same downgrade process.
• The user’s site uses a custom theme, but it is also available on the Premium Plan. No plugins are being used that would interfere with the block.
• Restoring the Business Plan and a previous backup made the Donation Block reappear on the site.

Platform (Simple and/or Atomic)

Simple

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• 9324533-zen

[jeherve]

@Automattic/gold Is that something you could look into? Interestingly, the Donations block and the Payments intro block are not available in the block inserter on sites using a WordPress.com Premium plans.

On a WordPress.com free site, however, they are available:

Interestingly, the block does seem to be registered. Jetpack_DonationsBlock, for example, is added, and the block is marked as available:

Thank you!

[millerf]

@jeherve Can you check if it they are disabled in the preferences?

I have the same. To get the Donation block, I need to go through "Payments Buttons" first. I believe it has been like this for a while.

[jeherve]

Can you check if it they are disabled in the preferences?

This was it. I wonder why those 2 blocks were hidden on my test site.

@mauropereiira If this happes again to this user, it would be worth checking that the site is still properly connected to Stripe ; that may be why the block was no longer visible on the frontend.