A Service Providers represents a HISP (High-impact Service Provider); a federal entity, as designated by the Director of the Office of Management and Budget (OMB), that provides or funds customer-facing services, including Federal services administered at the State or local level.
OMB collects CX Data on a quarterly basis from each of the High-impact Service Providers (HISPs), and each OMB CX Reporting Collection references a Service Provider.
Data is published for download at https://www.performance.gov/cx/data/.
| Field Name | Sample Input | Format | Description |
|---|---|---|---|
| id | 36 | Number | Unique number for a collection record. A collection record is generated for each HISP each reporting quarter. A record indicates whether HISP has reported survey(s) for the quarter, as well as how many surveys were reported.organization_id |
| organization_name | Department of Agriculture | Text | Name of department |
| name | Farm Service Agency | Text | Name of HISP |
| slug | usda-fsa | Text | Abbreciation of department and HISP namesdescription |
| department_abbreviation | usda | Text | Abbreviation of department name |
| bureau | Farm Service Agency | Text | Name of HISP |
| url | Text | HISP may provide a website link to their agency. | |
| new | FALSE | Boolean | True or False for whether HISP is a new service provider. |
| inactive | FALSE | Boolean | True or False for whether HISP is inactive. |