A Service represents a service provided by a federal government agency.
OMB collects CX Data on a quarterly basis from each of the High-impact Service Providers (HISPs), and each OMB CX Reporting Collection references a Services.
Data is published for download at https://www.performance.gov/cx/data/.
| Field Name | Sample Input | Format | Description |
|---|---|---|---|
| id | 2 | Number | Unique identifier for a Service. |
| aasm_state | created | String | Object status |
| name | Receiving outpatient services | Text | Name of designated service of the HISP |
| short_description | VHA sends email surveys to everyone who receives outpatient services. | Text | HISP provides a description of the designated service. |
| description | VHA sends email surveys to everyone who receives outpatient services. | Text | HISP provides a description of the designated service. |
| organization_id | 2129 | Number | Unique number for each department. A department may contain several HISPs |
| organization_abbreviation | VA | Text | Abbreviation of each department name |
| organization_name | Department of Veterans Affairs | Text | Name of department |
| previously_reported | true | Boolean | old hisp? |
| service_managers | true | Boolean | old hisp? |
| service_owner_email | true | Boolean | old hisp? |
| service_provider_id | 21 | Number | Unique number for each HISP |
| service_provider_name | Veterans Health Administration | Text | Name of HISP |
| service_provider_slug | va-vha | Text | Abbreviation of department and HISP names |
| contact_center | FALSE | Boolean | True or False for whether the service involves a contact center and/or an interaction with a contact center |
| kind | [] | Text | Identifies the category of service: compliance, administrative, benefits, recreation, informational, data and research, and regulatory |
| transactional | FALSE | Boolean | True or False for whether the service is transactional |
| notes | Text | Field for HISP to provide additional notes | |
| hisp | true | Boolean | True or False for identifying the agency as a HISP |
| department | va | Text | Abbreviation of department name |
| service_slug | va-vha | Text | Abbreviation of department and HISP names |
| url | Text | HISP may provide a website link to their service | |
| homepage_url | Text | HISP may provide a website link to their service | |
| channels | [] | Text | HISP select channel(s) where their service is delivered |
| tags | [] | Text | HISP may add tags as needed. No strict guidance on tag type |
| available_in_person | FALSE | Boolean | True or False for whether service is available in person |
| available_digitally | FALSE | Boolean | True or False for whether service is available digitally |
| available_via_phone | FALSE | Boolean | True or False for whether service is available through telephone. |
| year_designated | 2023 | String | Which FY was this service designated? |