diff --git a/_images/duplicated-ticket.png b/_images/duplicated-ticket.png
new file mode 100644
index 0000000..6058acd
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diff --git a/_images/header.png b/_images/header.png
new file mode 100644
index 0000000..0d5a718
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diff --git a/_images/shift_booked.png b/_images/shift_booked.png
new file mode 100644
index 0000000..98e1be7
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diff --git a/_images/shift_busy.png b/_images/shift_busy.png
new file mode 100644
index 0000000..d843d33
Binary files /dev/null and b/_images/shift_busy.png differ
diff --git a/_images/shift_edit.png b/_images/shift_edit.png
new file mode 100644
index 0000000..02d08b7
Binary files /dev/null and b/_images/shift_edit.png differ
diff --git a/_images/shift_open.png b/_images/shift_open.png
new file mode 100644
index 0000000..76c0a13
Binary files /dev/null and b/_images/shift_open.png differ
diff --git a/_images/shift_saved.png b/_images/shift_saved.png
new file mode 100644
index 0000000..3e0de08
Binary files /dev/null and b/_images/shift_saved.png differ
diff --git a/_sources/pages/Ask-JGI_queries/ticket-updates.md b/_sources/pages/Ask-JGI_queries/ticket-updates.md
index 9fc3295..3932f9d 100644
--- a/_sources/pages/Ask-JGI_queries/ticket-updates.md
+++ b/_sources/pages/Ask-JGI_queries/ticket-updates.md
@@ -21,7 +21,7 @@ The consequences of the system breaking down are as follows:
auto-response is generated by the querier, as shown in the example
below:
:::{image} ../../images/duplicated-ticket.png
- alt: Example of what duplicated tickets on the tracker look like.
+ :alt: Example of what duplicated tickets on the tracker look like.
:::
## Resolving duplicate tickets
diff --git a/_sources/pages/Ask-JGI_shifts/meetings.md b/_sources/pages/Ask-JGI_shifts/meetings.md
index d8b6066..a525c14 100644
--- a/_sources/pages/Ask-JGI_shifts/meetings.md
+++ b/_sources/pages/Ask-JGI_shifts/meetings.md
@@ -60,7 +60,7 @@ Action items (e.g. "Bob has agreed to email Alice about her funding application
chat box, ideally tagging relevant people, especially if they were unable to attend. This is particularly relevant if a JGI Data Scientist has supported with a query but has been unable to attend the Ask-JGI meeting.
::::{image} ../../images/meetingminutes.png
-alt: An example of previous meeting minutes in the Ask-JGI teams channel. Bullet points with links to various team members saying:
+:alt: An example of previous meeting minutes in the Ask-JGI teams channel. Bullet points with links to various team members saying:
"- Seedcorn stuff will be handled by Huw and he'll update the tracker. Don't worry about it all!
- Query 608 if NLP help is needed for different languages, then ask Huw.
- Query 634 does anyone know how to run R on Bluecrystal?
diff --git a/_sources/pages/Ask-JGI_shifts/shift-sign-up.md b/_sources/pages/Ask-JGI_shifts/shift-sign-up.md
index 88b08dc..8805b5a 100644
--- a/_sources/pages/Ask-JGI_shifts/shift-sign-up.md
+++ b/_sources/pages/Ask-JGI_shifts/shift-sign-up.md
@@ -18,9 +18,10 @@ An unbooked shift block will be entered in the calendar as **Shift 1:
Open** and will appear as shown below:
::::{image} ../../images/shift_open.png
-alt: A screengrab from the Ask-JGI outlook calendar showing open shifts.
+:alt: A screengrab from the Ask-JGI outlook calendar showing open shifts.
::::
+
To book an available shift block:
1. Click the block that you want to
book in the Outlook calendar and select "Edit". From the drop down
@@ -30,18 +31,22 @@ It's important that you edit only one occurrence of the event and not
the series. Make sure you select **This event** from the "Edit"
options.
```
+
::::{image} ../../images/shift_edit.png
-alt: A screengrab from the Ask-JGI outlook calendar showing how to edit shift events.
+:alt: A screengrab from the Ask-JGI outlook calendar showing how to edit shift events.
::::
+
1. Change the event title from **Open shift**
to your name (the shift is being booked by Bob in the example
below).
2. Set the event to show as **Busy**, as shown in the example below.
+
::::{image} ../../images/shift_busy.png
-A screengrab from the Ask-JGI outlook calendar showing an example of "Bob" working a shift.
+:alt: A screengrab from the Ask-JGI outlook calendar showing an example of "Bob" working a shift.
::::
+
3. Double check that you have entered your name and that the event is
set to show as **Busy**. When satisfied, save your changes as shown below.
```{danger}
@@ -54,12 +59,14 @@ event window, just below the save button, as shown below.
```
::::{image} ../../images/shift_saved.png
-A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift.
+:alt: A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift.
::::
+
5. If successful your changes should be visible immediately in the
Outlook calendar:
+
::::{image} ../../images/shift_booked.png
-A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift on the full calendar.
+:alt: A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift on the full calendar.
::::
-
\ No newline at end of file
+
diff --git a/_sources/pages/intro.md b/_sources/pages/intro.md
index 756ef11..368a4b8 100644
--- a/_sources/pages/intro.md
+++ b/_sources/pages/intro.md
@@ -5,7 +5,7 @@ and development of the Ask-JGI data science consultation service, run
by the Jean Golding Institute at the University of Bristol.
:::{image} ../images/header.png
-alt: the JGI logo "making data work for everyone"
+:alt: the JGI logo "making data work for everyone"
:::
diff --git a/_sources/pages/resources/other-services.md b/_sources/pages/resources/other-services.md
index 545e934..9129b80 100644
--- a/_sources/pages/resources/other-services.md
+++ b/_sources/pages/resources/other-services.md
@@ -21,14 +21,14 @@ The other important type of Ask-JGI query are costing related. The Ask-JGI email
- High performance computing (HPC) support. Email contact: hpc-help@bristol.ac.uk
- Research Data Storage Facility (RDSF) support. Email contact: rdsf-help@bristol.ac.uk
-- Data science, coding/programming and other training. Researchers sometimes contact us asking about the training we offer in programming and coding. All the information about courses offered can be found on the University of Bristol [Data Science and Research Software Engineering Training website](https://bristol-training.github.io/). They can also email contact: jgi-training@bristol.ac.uk to enquire for more details.
+- Data science, coding/programming and other training. Researchers sometimes contact us asking about the training we offer in programming and coding. All the information about courses offered can be found on the University of Bristol [Data Science and Research Software Engineering Training website](https://bristol-training.github.io/). They can also email contact: jgi-training@bristol.ac.uk to enquire for more details.
- [Research IT](https://www.bristol.ac.uk/research-it/about) provide
support to UoB researchers in the writing of the technical aspects
of bid applications and identifying ways software can realise their
research goals. Can provide help with software or programming to
support research on a consultancy basis. Research IT can be
contracted to consult on projects for shorter durations than data scientists or RSEs (i.e. at a day rate).
- Email contact: research-it@bristol.ac.uk
+ Email contact: research-it@bristol.ac.uk
- [Library Research Support](http://www.bristol.ac.uk/library/research-support/):
Support services in research data management, copyright enquiries,
literature review. Email contact: lib-research-support@bristol.ac.uk
diff --git a/pages/Ask-JGI_queries/ticket-updates.html b/pages/Ask-JGI_queries/ticket-updates.html
index bb4e99b..bc469b0 100644
--- a/pages/Ask-JGI_queries/ticket-updates.html
+++ b/pages/Ask-JGI_queries/ticket-updates.html
@@ -421,11 +421,13 @@ Contents
their reply, thereby removing the tracking number).
The consequences of the system breaking down are as follows:
-
+
The person who submitted the query will get a new auto-response email generated each time they email the inbox (with a new tracking number).
There will be a new ticket logged in the tracker each time a new
auto-response is generated by the querier, as shown in the example
-below:
+below:
+
+
Resolving duplicate tickets
diff --git a/pages/Ask-JGI_shifts/shift-sign-up.html b/pages/Ask-JGI_shifts/shift-sign-up.html
index db867ea..a0c4c1f 100644
--- a/pages/Ask-JGI_shifts/shift-sign-up.html
+++ b/pages/Ask-JGI_shifts/shift-sign-up.html
@@ -405,8 +405,9 @@ Shift sign-up
events (repeating every two weeks).
An unbooked shift block will be entered in the calendar as Shift 1:
Open and will appear as shown below:
-
-To book an available shift block:
+
+
+To book an available shift block:
Click the block that you want to
book in the Outlook calendar and select “Edit”. From the drop down
@@ -418,6 +419,7 @@
Shift sign-up
the series. Make sure you select This event from the “Edit”
options.
+
Change the event title from Open shift
@@ -425,9 +427,12 @@
Shift sign-up
below).
Set the event to show as Busy, as shown in the example below.
-
-3. Double check that you have entered your name and that the event is
-set to show as Busy. When satisfied, save your changes as shown below.
+
+
+
+Double check that you have entered your name and that the event is
+set to show as Busy. When satisfied, save your changes as shown below.
+
Danger
Please make absolutely sure that you are editing a single
@@ -436,9 +441,13 @@ Shift sign-up
This should be confirmed in the information banner at the top of the
event window, just below the save button, as shown below.
-
-5. If successful your changes should be visible immediately in the
-Outlook calendar:
+
+
+
+If successful your changes should be visible immediately in the
+Outlook calendar:
+
+
diff --git a/pages/intro.html b/pages/intro.html
index 1401268..719627c 100644
--- a/pages/intro.html
+++ b/pages/intro.html
@@ -395,6 +395,7 @@ Ask-JGI Handbook
Ask-JGI is a free service for University of Bristol doctoral
researchers and staff offering support, signposting and advice for
diff --git a/pages/resources/other-services.html b/pages/resources/other-services.html
index ddb91fe..1674f77 100644
--- a/pages/resources/other-services.html
+++ b/pages/resources/other-services.html
@@ -428,14 +428,14 @@ Library Research Support:
Support services in research data management, copyright enquiries,
literature review. Email contact: lib-research-support@bristol.ac.uk
diff --git a/searchindex.js b/searchindex.js
index 29e6876..40af9e9 100644
--- a/searchindex.js
+++ b/searchindex.js
@@ -1 +1 @@
-Search.setIndex({"docnames": ["README", "pages/Ask-JGI_queries/Ask-JGIqueries", "pages/Ask-JGI_queries/arranging-meetings", "pages/Ask-JGI_queries/queries", "pages/Ask-JGI_queries/ticket-updates", "pages/Ask-JGI_queries/tracker", "pages/Ask-JGI_shifts/meetings", "pages/Ask-JGI_shifts/shift-organization", "pages/Ask-JGI_shifts/shift-sign-up", "pages/Getting_started/getting-started", "pages/Getting_started/payment", "pages/Getting_started/roles", "pages/intro", "pages/resources/other-services"], "filenames": ["README.md", "pages/Ask-JGI_queries/Ask-JGIqueries.md", "pages/Ask-JGI_queries/arranging-meetings.md", "pages/Ask-JGI_queries/queries.md", "pages/Ask-JGI_queries/ticket-updates.md", "pages/Ask-JGI_queries/tracker.md", "pages/Ask-JGI_shifts/meetings.md", "pages/Ask-JGI_shifts/shift-organization.md", "pages/Ask-JGI_shifts/shift-sign-up.md", "pages/Getting_started/getting-started.md", "pages/Getting_started/payment.md", "pages/Getting_started/roles.md", "pages/intro.md", "pages/resources/other-services.md"], "titles": ["ask-jgi-handbook", "How queries work", "Arranging meetings", "Arranging meetings", "Duplicate tickets", "Ask-JGI tracker", "Weekly meetings", "Shift organisation", "Shift sign-up", "Getting started", "Claiming payment", "Roles and Responsibilities", "Ask-JGI Handbook", "Signposting and other services"], "terms": {"document": [0, 6, 12], "oper": [0, 12], "procedur": [0, 12], "consult": [0, 2, 3, 12, 13], "servic": [0, 1, 4, 9, 12], "thi": [0, 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13], "us": [0, 1, 2, 3, 4, 5, 6, 8, 9, 10, 11, 13], "jupyt": 0, "book": [0, 2, 3, 8, 12], "The": [0, 1, 2, 3, 4, 5, 6, 7, 9, 11, 12, 13], "current": [0, 1, 6, 13], "live": 0, "version": 0, "can": [0, 1, 2, 3, 4, 5, 6, 7, 9, 10, 12, 13], "found": [0, 1, 2, 3, 5, 9, 10, 13], "here": [0, 1, 5, 7, 8, 9, 10], "instal": 0, "depend": [0, 2, 3, 4, 7], "pip": 0, "r": 0, "requir": [0, 1, 2, 3, 5, 7, 13], "txt": 0, "build": 0, "thank": [0, 1, 2, 3, 5], "goe": 0, "wonder": 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