[Components] dixa

[pipedream-component-development]

dixa

URLs

• https://docs.dixa.io/openapi

Polling Sources

new-customer-satisfaction-rating-instant

Description

Emit new event when a customer submits a satisfaction rating for a conversation. Props required: none; Optional props: conversation ID to filter ratings for specific conversations.

new-conversation-created-instant

Description

Emit new event when a conversation is created in Dixa. Props required: none; Optional props: specify channel types (e.g., email or chat) to filter conversations.

conversation-status-changed-instant

Description

Emit new event when the status of a conversation changes (e.g., Open, Closed, or Follow Up). Props required: none; Optional props: status types to filter specific events.

new-message-added-instant

Description

Emit new event when a new message is added to a conversation. Props required: none; Optional props: conversation ID to filter messages for specific conversations.

new-tag-added-instant

Description

Emit new event when a tag is added to a conversation. Props required: none; Optional props: tag name to filter events related to specific tags.

Actions

create-conversation

Description

Create a new email or contact form-based conversation. Required props: 'subject' (subject of the conversation), 'message' (initial message content). Optional props: 'priority' (priority level), 'tags' (initial tags to add to the conversation).

add-message

Description

Add a message to an existing conversation. Required props: 'conversation_id' (ID of the conversation), 'message' (content of the message). Optional props: 'attachments' (list of files to include in the message).

change-conversation-status

Description

Change the status of a conversation to open or closed. Required props: 'conversation_id' (ID of the conversation), 'status' (either 'open' or 'closed'). Optional props: 'note' (reason or note for the status change).

set-custom-contact-attributes

Description

Update custom attributes for a specified user. Required props: 'user_id' (ID of the user), 'attributes' (key-value pairs of attributes to update). Optional props: 'overwrite_existing' (whether to overwrite existing data, default is true).

tag-conversation

Description

Add or remove tags from a conversation. Required props: 'conversation_id' (ID of the conversation), 'tags' (list of tags to add or remove). Optional props: 'action' (either 'add' or 'remove', default is 'add').