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Steamwebhelper crashes when trying to buy dota plus. #9919

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Turmfalke2 opened this issue Jul 28, 2023 · 3 comments
Closed

Steamwebhelper crashes when trying to buy dota plus. #9919

Turmfalke2 opened this issue Jul 28, 2023 · 3 comments

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@Turmfalke2
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hi,
Whenever I try buy dota plus through the ingame button a steam window pops up with a frozen loading icon, shorty followed by a crash of the steamwebhelper.

It then opens a random other steam window. So far I have seen a window asking to update an audio driver, the settings menu, an authorize device screen and now one for deinstalling something.

I'm not sure whether there is any logic connected to them, but this feels dangerous.

traps: steamwebhelper[10241] general protection fault ip:4b84c8 sp:7ffc99905cc0 error:0 in steamwebhelper[410000+3a9000]

Your system information

  • Steam client version (build number or date): 1689034492

  • Distribution (e.g. Ubuntu): Gentoo

  • Opted into Steam client beta?: No

  • Have you checked for system updates?: No

  • Steam Logs: [generate by running this command in a terminal tar -zcvf ~/Desktop/steam-logs.tar.gz ~/.steam/steam/logs]
    steam-logs.tar.gz

  • GPU: Nvidia

Steps for reproducing this issue:

screen04

screen05

screen06

While dota related I assume this is more a steam issue.

@kisak-valve
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Hello @Turmfalke2, the third part is already being tracked at #9795.

@kisak-valve kisak-valve changed the title Steamwebhelper crashes when trying buy dota plus, followed by a random steam window opening. Steamwebhelper crashes when trying buy dota plus. Jul 28, 2023
@Turmfalke2
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Ok this is indeed very similar. Don't think it matters whether you buy something cs:go or dota. Would be ok with closing this, just hope the actual issue gets fixed at some point.

The title of the other issue isn't great.

@Turmfalke2 Turmfalke2 changed the title Steamwebhelper crashes when trying buy dota plus. Steamwebhelper crashes when trying to buy dota plus. Jul 29, 2023
@Turmfalke2
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works in the steam beta. Closing this in favour of #9795

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