apache2-httpd.include.conf

# --
# added for OTRS (http://otrs.org/)
# --

ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/"
Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/"

# activate this if you are using an Oracle database
#SetEnv ORACLE_HOME /path/to/your/oracle/
#SetEnv ORACLE_SID YOUR_SID
#SetEnv NLS_LANG AMERICAN_AMERICA.UTF8
#SetEnv NLS_DATE_FORMAT 'YYYY-MM-DD HH24:MI:SS'

<IfModule mod_perl.c>

    # Setup environment and preload modules
    Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl

    # Reload Perl modules when changed on disk
    PerlModule Apache2::Reload
    PerlInitHandler Apache2::Reload

    # general mod_perl2 options
    <Location /otrs>
#        ErrorDocument 403 /otrs/customer.pl
        ErrorDocument 403 /otrs/index.pl
        SetHandler  perl-script
        PerlResponseHandler ModPerl::Registry
        Options +ExecCGI
        PerlOptions +ParseHeaders
        PerlOptions +SetupEnv

        <IfModule mod_version.c>
            <IfVersion < 2.4>
                Order allow,deny
                Allow from all
            </IfVersion>
            <IfVersion >= 2.4>
                Require all granted
            </IfVersion>
        </IfModule>
        <IfModule !mod_version.c>
            Order allow,deny
            Allow from all
        </IfModule>
    </Location>

    # mod_perl2 options for GenericInterface
    <Location /otrs/nph-genericinterface.pl>
        PerlOptions -ParseHeaders
    </Location>

</IfModule>

<Directory "/opt/otrs/bin/cgi-bin/">
    AllowOverride None
    Options +ExecCGI -Includes

    <IfModule mod_version.c>
        <IfVersion < 2.4>
            Order allow,deny
            Allow from all
        </IfVersion>
        <IfVersion >= 2.4>
            Require all granted
        </IfVersion>
    </IfModule>
    <IfModule !mod_version.c>
        Order allow,deny
        Allow from all
    </IfModule>

    <IfModule mod_deflate.c>
        AddOutputFilterByType DEFLATE text/html text/javascript text/css text/xml application/json text/json
    </IfModule>
</Directory>

<Directory "/opt/otrs/var/httpd/htdocs/">
    AllowOverride None

    <IfModule mod_version.c>
        <IfVersion < 2.4>
            Order allow,deny
            Allow from all
        </IfVersion>
        <IfVersion >= 2.4>
            Require all granted
        </IfVersion>
    </IfModule>
    <IfModule !mod_version.c>
        Order allow,deny
        Allow from all
    </IfModule>

    <IfModule mod_deflate.c>
        AddOutputFilterByType DEFLATE text/html text/javascript text/css text/xml application/json text/json
    </IfModule>

    # Make sure CSS and JS files are read as UTF8 by the browsers.
    AddCharset UTF-8 .css
    AddCharset UTF-8 .js

    # Set explicit mime type for woff fonts since it is relatively new and apache may not know about it.
    AddType application/font-woff .woff

</Directory>

<IfModule mod_headers.c>
    # Cache css-cache for 30 days
    <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css-cache">
        <FilesMatch "\.(css|CSS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    # Cache css thirdparty for 4 hours, including icon fonts
    <Directory "/opt/otrs/var/httpd/htdocs/skins/*/*/css/thirdparty">
        <FilesMatch "\.(css|CSS|woff|svg)$">
            Header set Cache-Control "max-age=14400 must-revalidate"
        </FilesMatch>
    </Directory>

    # Cache js-cache for 30 days
    <Directory "/opt/otrs/var/httpd/htdocs/js/js-cache">
        <FilesMatch "\.(js|JS)$">
            Header set Cache-Control "max-age=2592000 must-revalidate"
        </FilesMatch>
    </Directory>

    # Cache js thirdparty for 4 hours
    <Directory "/opt/otrs/var/httpd/htdocs/js/thirdparty/">
        <FilesMatch "\.(js|JS)$">
            Header set Cache-Control "max-age=14400 must-revalidate"
        </FilesMatch>
    </Directory>
</IfModule>

# Limit the number of requests per child to avoid excessive memory usage
MaxRequestsPerChild 4000