Do we need a pattern for general service/page feedback?

[khawkins98]

Moved on behalf of @gabsie from ebiwd/EBI-Framework#6

This has been raised as a ticket before from different services (ENA/Expression Atlas), and a functionality for quick contextual feedback can be developed as a pattern and applied throughout the services pages..

Like on www.gov.uk - at the bottom of every page - there is a
"Is there anything wrong with this page" link, which opens up a very specific form to help users report issues.

Let's discuss!

Another example for contextual feedback opportunity: mixcloud

[khawkins98]

This is a long-standing itch and I've been giving it some thought.

Two large areas of comment:

1. An implementation idea
   
   A pattern that could work well both functionally and within the framework would be a slide-under ribbon that appears similar to the cookie bar. This could be invoke on a portion of visits (say 5% of users) and at various points on the page (top/middle/bottom, or time 5 seconds, 10 sec, etc)

The user feedback could be Happy/OK/Sad with emoji faces.

And result+metadata logged to Google Analytics

2. Will it float?
   Wikimedia(pedia) has recently dropped a similar user-feedback method (MoodBar) after several years of not seeing much good data from it. I think this is part due to the audience (passive readers vs engaged editors) and a dated implantation largely unchanged from 2011.

Our pattern could be more contemporary and our users more suitable.

Irregardless, Wikimedia's effort is valuable insight and offers a wealth of data and UX design:
Research