Troubleshooting

"Igor has stopped working ..."

Sometimes ScanM starts completely normal and successfully connects all devices (see green indicators in the image below), but then crashes after loading all scan configurations with the following message:

Problem:

That all indicators are green means that here not the NI cards are causing the trouble but that the Igor code crashed. A likely reason is that ScanM was not able to write a valid .ini file into the ...\ScanM_Settings folder. When it tries to load the damaged file, it crashes.

Solution:

1. Make sure that Igor is completely closed
2. Go to the ...\ScanM_Settings folder in the Ìgor Pro 6 User Filesdirectory and every file that has the extention.ini`. One can also delete the whole content of that folder (Make sure that you are in the correct folder!!!); the files here are just saving user setting such as what color palettes are used with what scan configuration.

3. Start Igor and ScanM again. When it does not find the .ini file it recreates it automatically with default settings. Because ScanM also misses other files, the history window looks like this:

The .ini file is written to the folder upon the next regular shutdown of ScanM. Therefore, if you want to be on the safe side or restore some settings in the .ini file. Close Igor again (and edit the file, if needed).