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Research: Come up with strategy for resetting password with email you no longer have access too #64

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Troy-Lawson opened this issue Jun 28, 2018 · 2 comments
Open

Research: Come up with strategy for resetting password with email you no longer have access too #64

Troy-Lawson opened this issue Jun 28, 2018 · 2 comments
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@Lavoiec @PhilAndrecheck @amablex
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Project: Account Stack: UI Stack: UX Type: Research [zube]: In Progress

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@Troy-Lawson
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Troy-Lawson commented Jun 28, 2018 •
edited by amablex
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User gets a new job at new department, gets new email address, no longer able to reset password as no longer able to receive email. Come up with strategy to handle this situation. possible options are text, alternative email, etc. look into whats best for our users and what we can securely offer
@PhilAndrecheck
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Jimmy/Emily will help out on this research

@amablex
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amablex commented Jul 27, 2018

UX Research document: https://gccollab.ca/file/view/1013636/account-password-reset

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@Lavoiec Lavoiec

@PhilAndrecheck PhilAndrecheck

@amablex amablex

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@Troy-Lawson @Lavoiec @PhilAndrecheck @amablex