Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

I am a paid Gemini Enterprise customer. I STILL get Frequent google.api_core.exceptions.InternalServerError: 500 An internal error has occurred #294

Closed
gunawebs opened this issue Mar 8, 2024 · 2 comments
Labels
component:support How to do xyz? type:bug Something isn't working

Comments

@gunawebs
Copy link

gunawebs commented Mar 8, 2024

Description of the bug:

I am a paid Gemini Enterprise customer. I STILL get Frequent google.api_core.exceptions.InternalServerError: 500 An internal error has occurred

THIS IS NOT deterministic.
Sometimes things work and sometime sthings do NOT

File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/google/ai/generativelanguage_v1beta/services/generative_service/client.py", line 566, in generate_content
response = rpc(
^^^^
File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/google/api_core/gapic_v1/method.py", line 131, in call
return wrapped_func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/google/api_core/retry/retry_unary.py", line 293, in retry_wrapped_func
return retry_target(
^^^^^^^^^^^^^
File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/google/api_core/retry/retry_unary.py", line 153, in retry_target
_retry_error_helper(
File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/google/api_core/retry/retry_base.py", line 212, in _retry_error_helper
raise final_exc from source_exc
File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/google/api_core/retry/retry_unary.py", line 144, in retry_target
result = target()
^^^^^^^^
File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/google/api_core/timeout.py", line 120, in func_with_timeout
return func(*args, **kwargs)
^^^^^^^^^^^^^^^^^^^^^
File "/Library/Frameworks/Python.framework/Versions/3.12/lib/python3.12/site-packages/google/api_core/grpc_helpers.py", line 78, in error_remapped_callable
raise exceptions.from_grpc_error(exc) from exc
google.api_core.exceptions.InternalServerError: 500 An internal error has occurred. Please retry or report in https://developers.generativeai.google/guide/troubleshooting

Actual vs expected behavior:

No response

Any other information you'd like to share?

I am a paid Gemini Enterprise customer.

@gunawebs gunawebs added the type:bug Something isn't working label Mar 8, 2024
@singhniraj08 singhniraj08 added status:triaged Issue/PR triaged to the corresponding sub-team component:support How to do xyz? labels Mar 19, 2024
@Halhawasi
Copy link

i am having the same issue
the error : message :InternalServerError: 500 POST https://generativelanguage.googleapis.com/v1beta/models/gemini-pro:generateContent?%24alt=json%3Benum-encoding%3Dint: An internal error has occurred. Please retry or report in https://developers.generativeai.google/guide/troubleshooting

@gunawebs
Copy link
Author

gunawebs commented May 9, 2024

Seems ok now

@gunawebs gunawebs closed this as completed May 9, 2024
@github-actions github-actions bot removed the status:triaged Issue/PR triaged to the corresponding sub-team label May 9, 2024
Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
component:support How to do xyz? type:bug Something isn't working
Projects
None yet
Development

No branches or pull requests

3 participants