| copyright | lastupdated | ||
|---|---|---|---|
|
2017-07-11 |
{:shortdesc: .shortdesc} {:new_window: target="_blank"} {:tip: .tip} {:pre: .pre} {:codeblock: .codeblock} {:screen: .screen} {:javascript: .ph data-hd-programlang='javascript'} {:java: .ph data-hd-programlang='java'} {:python: .ph data-hd-programlang='python'} {:swift: .ph data-hd-programlang='swift'}
If you want customers to be able to communicate with your workspace through social media and messaging channels, you can use the Botkit 
{: new_window} middleware plugin.
This plugin enables developers to easily integrate a {{site.data.keyword.conversationshort}} workspace with multiple social channels, including Slack, Facebook, and Twilio. After these integrations are established, customers can have simultaneous, independent conversations with your {{site.data.keyword.conversationshort}} workspace through different channels.
To use the Botkit middleware plugin, clone or download the
GitHub repository {: new_window}.