MP4 and WEBM files from /apps/firstrunwizard/img/ Not Served

[nooblag]

Steps to reproduce

1. Fresh install of Nextcloud 18.0.0 using nginx as specified in Nextcloud docs here.
2. Create new user so 'firstrunwizard' appears

Expected behaviour

firstrunwizard first page apparently tries to show MP4/WEBM video? i.e. /apps/firstrunwizard/img/Nextcloud.mp4

Actual behaviour

/apps/firstrunwizard/img/Nextcloud.mp4 file is not served, the page area is blank, and when attempting to access /apps/firstrunwizard/img/Nextcloud.mp4 directly to check if file is being served, it 302 redirects to /.

Server configuration

Operating system: Ubuntu 18.04.4 LTS

Web server: nginx 1.16.1

Database: psql (PostgreSQL) 10.12 (Ubuntu 10.12-0ubuntu0.18.04.1)

PHP version: PHP 7.2.24-0ubuntu0.18.04.3 (cli) (built: Feb 11 2020 15:55:52) ( NTS )

Nextcloud version: 18.0.0

Where did you install Nextcloud from:
nextcloud.com

List of activated apps:
Enabled:

• accessibility: 1.4.0
• activity: 2.11.0
• admin_audit: 1.8.0
• announcementcenter: 3.7.0
• apporder: 0.9.0
• bruteforcesettings: 1.5.0
• calendar: 2.0.1
• camerarawpreviews: 0.7.3
• checksum: 0.4.4
• cloud_federation_api: 1.1.0
• comments: 1.8.0
• contacts: 3.1.8
• dav: 1.14.0
• event_update_notification: 1.0.1
• external: 3.5.0
• extract: 1.2.3
• federatedfilesharing: 1.8.0
• files: 1.13.1
• files_accesscontrol: 1.8.1
• files_automatedtagging: 1.8.0
• files_downloadactivity: 1.7.0
• files_fulltextsearch: 1.4.1
• files_pdfviewer: 1.7.0
• files_rightclick: 0.15.2
• files_sharing: 1.10.1
• files_trashbin: 1.8.0
• files_versions: 1.11.0
• files_videoplayer: 1.7.0
• firstrunwizard: 2.7.0
• groupfolders: 6.0.1
• impersonate: 1.5.0
• issuetemplate: 0.6.0
• logreader: 2.3.0
• lookup_server_connector: 1.6.0
• mail: 1.1.2
• notes: 3.1.5
• notifications: 2.6.0
• oauth2: 1.6.0
• ocr: 6.0.16
• onlyoffice: 4.1.4
• password_policy: 1.8.0
• photos: 1.0.0
• previewgenerator: 2.2.0
• privacy: 1.2.0
• provisioning_api: 1.8.0
• quota_warning: 1.7.0
• recommendations: 0.6.0
• serverinfo: 1.8.0
• settings: 1.0.0
• sharebymail: 1.8.0
• socialsharing_email: 2.0.0
• spreed: 8.0.4
• support: 1.1.0
• suspicious_login: 3.1.0
• systemtags: 1.8.0
• tasks: 0.11.3
• text: 2.0.0
• theming: 1.9.0
• twofactor_backupcodes: 1.7.0
• updatenotification: 1.8.0
• user_retention: 1.1.0
• user_usage_report: 1.2.0
• video_converter: 0.1.3
• viewer: 1.2.0
• workflowengine: 2.0.0
  Disabled:
• encryption
• federation
• files_external
• group_everyone
• nextcloud_announcements
• survey_client
• terms_of_service
• user_ldap

Nextcloud configuration:

{
    "system": {
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE***"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "skeletondirectory": "\/mnt\/ncdata\/__skeleton",
        "dbtype": "pgsql",
        "version": "18.0.0.10",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
        "htaccess.RewriteBase": "\/",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "log_type": "file",
        "logfile": "\/var\/log\/nextcloud\/nextcloud.log",
        "loglevel": "2",
        "mail_smtpmode": "smtp",
        "remember_login_cookie_lifetime": 0,
        "log_rotate_size": "10485760",
        "trashbin_retention_obligation": "auto, 14",
        "versions_retention_obligation": "auto, 365",
        "simpleSignUpLink.shown": "false",
        "filelocking.enabled": true,
        "memcache.distributed": "\\OC\\Memcache\\Redis",
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": "6379",
            "dbindex": "0",
            "timeout": "1.5"
        },
        "logtimezone": "Australia\/Melbourne",
        "maintenance": false,
        "default_locale": "en_AU",
        "force_locale": "en_AU",
        "default_language": "en",
        "force_language": "en",
        "defaultapp": "activity,files",
        "activity_expire_days": 180,
        "session_lifetime": 14400,
        "session_keepalive": false,
        "lost_password_link": "disabled",
        "overwriteprotocol": "https",
        "app_install_overwrite": [
            "activitylog",
            "uploaddetails",
            "drop_account"
        ]
    }
}

Screenshots

https://i.postimg.cc/W3SyXc7b/1.png
https://i.postimg.cc/281tFJLr/2.png

[nooblag]

I suspect this could have something to do with 'mp4' and 'webm' missing from this line at the end of the nginx conf (the same line that would catch png and jpg files)?

location ~ \.(?:png|html|ttf|ico|jpg|jpeg|bcmap)$ {
        try_files $uri /index.php$request_uri;
        access_log off;
    }

So consequently, it hits:

    location / {
        rewrite ^ /index.php;
    }

Maybe?

[juliusknorr]

Yes, this needs to be fixed by adjusting your nginx configuration as it is done in our documentation update nextcloud/documentation@36f4ee1#diff-490ed055ec68f0382edb4b4d680b761b

[figureone]

Just noting that the official docs for nginx config do not include serving mp4 and webm files statically: https://docs.nextcloud.com/server/latest/admin_manual/installation/nginx.html#nextcloud-in-the-webroot-of-nginx

Perhaps the fix in 36f4ee1 got lost along the way?