Keep having to re-enter Tesla login details #1306
Replies: 41 comments
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Take a look at the logs: |
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I am experiencing the same issue. I have also been using Teslamate for quite a while and just recently update to 1.20. It was not obvious that credentials were bad but Overview chart showed no new data for 24 hours. |
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It was kidn of inconsistent for me. I had ne proper data collection for about 2 days without notice, had to enter credentials multiple times, then rebooted the server and used the chance to upgrade to 1.20, all is good at the moment. But it was weird. |
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As of today I’m now getting this, logs below: teslamate_1 | 17:58:45.093 [info] Sent 200 in 422ms |
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So an update to previous comment... I think this is 2FA related... If I switch to the Tesla App straight after logging in with TeslaMate, I get a “session expired” message on the official app. I started getting errors in statsapp too, after I logged out and back in with 2FA all good again. After logging in with TeslaMate (without 2FA) I get about 60 seconds or so of use before I start to see the error above. |
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I am not really sure how to get the logs but everything was fine for 2 weeks and then today I’ve had to login 3 different times so far. |
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Same things happening here. I have to log in multiple times per day. 2FA is not enabled on my Tesla.com account. |
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Same. No 2FA here |
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Also experiencing this issue with another installation for a friend of mine. He is not using 2FA or changed anything. Does clearing the tokens help? And if so, how is this done? @rd2264 |
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Yes, clearing the tokens and then re-login fixed it for me. The issue has not returned since. As for how to clear the tokens, I used the FAQ as a guide: https://docs.teslamate.org/docs/faq/ docker-compose exec database psql -U teslamate -d teslamate |
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sadly this doesn't change anything for me :( |
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Same here, i wonder if entering a token manually would fix the problem |
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ALso - I am using a VULTR server. Are you? @robbeh1 |
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It doesn’t - I’ve already tried :) |
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No, I self host on a pi |
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I can confirm all those problems. I have not yet enabled 2FA, still I see that happening. It has already butchered the entries for my last 3 charges. This is a serious issue.
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I would encourage you to use our workaround. |
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it isn't a good workaround - the fact its causing a problem even for people without 2FA enabled implies something more is going on. I suspect its the first steps of blocking non 2FA access. |
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Yeah I mean. A good workaround is probably something that lets you use your product as seamlessly as before. And this workaround does that. It’s tough to make demands when Adrian is giving us this product for free. You could always learn how to code, build this yourself, and maintain it yourself. Orrrrrr you could create a small workaround that makes this work. |
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So this method is good and stable? I don't necessarily mind having a dedicated "user" just for TeslaMate actually. As long as this user has a pretty complex password, it should be fine. Thoughts? |
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my suspicion is that not 2FA is the problem itself, but that whenever you go into the tesla app every other party signed in will be logged out. This explains why this workaround might work |
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Just wanted to clarify that this problem isn't related to just TeslaMate. This concerns all apps or widgets you may use on the phone, regardless if you are using TeslaMate or not. That said, I had my friend create a total of three users for each app he uses. All is working fine now when using separate credentials for each app. This points to something Tesla is doing on their side, if you ask me. Just need to figure out what exactly that is. |
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Ive been using Teslamate for months on the pi but the last update to 1.20 appears to have upset the install. Not sure if its something Tesla have done with regards to the logging in and kicking them out. I just wanted to share, I dont have 2FA enabled and the same as others Teslamate constantly gets logged out so results in data not being logged. |
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I'm having what looks like the same issue. Some drives missing. Long periods shown as Offline in States. The logs show many entries like: teslamate_1 | 09:02:30.664 car_id=1 [info] Fetching vehicle state ... Some users have reported success by creating a second Tesla account and using that. I don't understand exactly what is meant by this. Would I go to tesla.com, create a new Tesla account, then log in with my original account and provide Car Access to this new account? Or is this workaround referring to something else? |
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No, you log into your Tesla Account at tesla.com and press Manage on your car. On the next page under Car Access, you can add additional drivers who can access your vehicle data via the Tesla app, API, etc.
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Thanks for the detailed info. I moved TeslaMate to a new Tesla account, and that seems to have resolved the issue of missing drives. |
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Hello. I have same issue since this Monday 30 nov. My logs 17:16:00.666 [info] control:hello – 0 17:16:37.114 [info] Connection was closed (a:1|t:3|d:1). Reconnecting … 17:16:48.034 [info] Connection was closed (a:1|t:4|d:1). Reconnecting … 17:17:31.151 [info] Connection was closed (a:1|t:5|d:2). Reconnecting … 17:18:01.850 [info] Stream.Timeout / 5 17:18:02.021 [info] Connection was closed (a:1|t:6|d:2). Reconnecting … 17:18:32.738 [info] Stream.Timeout / 6 17:18:32.911 [info] Connection was closed (a:1|t:7|d:2). Reconnecting … 17:19:03.608 [info] Stream.Timeout / 7 17:19:03.781 [info] Connection was closed (a:1|t:8|d:2). Reconnecting … 17:19:34.518 [info] Stream.Timeout / 8 17:19:34.690 [info] Connection was closed (a:1|t:9|d:2). Reconnecting … 17:20:05.391 [info] Stream.Timeout / 9 17:20:05.562 [info] Connection was closed (a:1|t:10|d:2). Reconnecting … 17:20:36.366 [info] Stream.Timeout / 10 17:20:36.539 [info] Connection was closed (a:1|t:11|d:2). Reconnecting … 17:21:07.245 [info] Stream.Timeout / 11 17:21:07.416 [info] Connection was closed (a:1|t:12|d:2). Reconnecting … 17:21:38.159 [info] Stream.Timeout / 12 17:21:38.331 [info] Connection was closed (a:1|t:13|d:2). Reconnecting … 17:22:09.061 [info] Stream.Timeout / 13 17:22:09.234 [info] Connection was closed (a:1|t:14|d:2). Reconnecting … 17:22:40.045 [info] Stream.Timeout / 14 17:22:40.218 [info] Connection was closed (a:1|t:15|d:2). Reconnecting … 17:23:10.917 [info] Stream.Timeout / 15 17:23:11.089 [info] Connection was closed (a:1|t:16|d:2). Reconnecting … 17:23:41.892 [info] Stream.Timeout / 16 17:23:42.067 [info] Connection was closed (a:1|t:17|d:2). Reconnecting … 17:24:12.767 [info] Stream.Timeout / 17 17:24:12.937 [info] Connection was closed (a:1|t:18|d:2). Reconnecting … 17:24:43.653 [info] Stream.Timeout / 18 17:24:43.824 [info] Connection was closed (a:1|t:19|d:2). Reconnecting … 17:25:14.523 [info] Stream.Timeout / 19 17:25:14.696 [info] Connection was closed (a:1|t:20|d:2). Reconnecting … 17:25:45.440 [info] Stream.Timeout / 20 17:25:45.612 [info] Connection was closed (a:1|t:21|d:2). Reconnecting … 17:26:16.310 [info] Stream.Timeout / 21 17:26:16.480 [info] Connection was closed (a:1|t:22|d:2). Reconnecting … 17:26:47.224 [info] Stream.Timeout / 22 17:26:47.399 [info] Connection was closed (a:1|t:23|d:2). Reconnecting … 17:27:18.103 [info] Stream.Timeout / 23 17:27:18.278 [info] Connection was closed (a:1|t:24|d:2). Reconnecting … 17:27:49.013 [info] Stream.Timeout / 24 17:27:49.184 [info] Connection was closed (a:1|t:25|d:2). Reconnecting … 17:28:19.885 [info] Stream.Timeout / 25 17:28:20.058 [info] Connection was closed (a:1|t:26|d:2). Reconnecting … 17:28:50.806 [info] Stream.Timeout / 26 17:28:50.977 [info] Connection was closed (a:1|t:27|d:2). Reconnecting … 17:29:21.677 [info] Stream.Timeout / 27 17:29:21.847 [info] Connection was closed (a:1|t:28|d:2). Reconnecting … 17:29:52.579 [info] Stream.Timeout / 28 17:29:52.750 [info] Connection was closed (a:1|t:29|d:2). Reconnecting … 17:30:23.468 [info] Stream.Timeout / 29 17:30:23.635 [info] Connection was closed (a:1|t:30|d:2). Reconnecting … 17:30:54.337 [info] Stream.Timeout / 30 17:30:54.510 [info] Connection was closed (a:1|t:31|d:2). Reconnecting … 17:31:25.217 [info] Stream.Timeout / 31 17:31:25.389 [info] Connection was closed (a:1|t:32|d:2). Reconnecting … 17:31:56.129 [info] Stream.Timeout / 32 17:31:56.300 [info] Connection was closed (a:1|t:33|d:2). Reconnecting … 17:32:27.004 [info] Stream.Timeout / 33 17:32:27.177 [info] Connection was closed (a:1|t:34|d:2). Reconnecting … 17:32:57.921 [info] Stream.Timeout / 34 17:32:58.093 [info] Connection was closed (a:1|t:35|d:2). Reconnecting … 17:33:28.794 [info] Stream.Timeout / 35 17:33:28.966 [info] Connection was closed (a:1|t:36|d:2). Reconnecting … 17:33:59.704 [info] Stream.Timeout / 36 17:33:59.875 [info] Connection was closed (a:1|t:37|d:2). Reconnecting … 17:34:30.579 [info] Stream.Timeout / 37 17:34:30.752 [info] Connection was closed (a:1|t:38|d:2). Reconnecting … 17:34:54.808 [info] Adding elevation to 44 positions ... 17:35:01.517 [info] Stream.Timeout / 38 17:35:01.689 [info] Connection was closed (a:1|t:39|d:2). Reconnecting … 17:35:32.391 [info] Stream.Timeout / 39 17:35:32.564 [info] Connection was closed (a:1|t:40|d:2). Reconnecting … 17:36:01.713 car_id=1 [info] Start / :asleep 17:36:01.725 car_id=1 [info] Disconnecting ... 22:47:10.500 [error] Error / unauthorized 22:47:55.863 [info] [alarm_handler: {:set, {TeslaMate.Vehicles.Vehicle_1_api_error, :fuse_blown}}] 05:02:32.957 [info] GET / 05:02:32.964 [info] Sent 302 in 6ms 05:02:33.203 [info] GET /sign_in 05:02:33.208 [info] Sent 200 in 5ms 05:07:14.291 [info] GET /sign_in 05:07:14.294 [info] Sent 200 in 3ms 05:07:36.784 [info] Scheduling token refresh in 5 wk 5 d 05:07:37.254 [info] GET / 05:07:38.504 [info] Starting logger for 'FuriusWattio' 05:07:38.515 [info] Sent 200 in 1261ms 05:07:40.259 car_id=1 [info] Start / :online 05:07:40.274 car_id=1 [info] Connecting ... 05:09:56.252 [info] [alarm_handler: {:clear, TeslaMate.Vehicles.Vehicle_1_api_error}] 05:18:14.348 [info] GET / 05:18:14.353 [info] Sent 200 in 4ms 05:18:29.419 [info] GET /settings 05:18:29.428 [info] Sent 200 in 9ms 05:25:20.823 [info] GET /settings 05:25:20.831 [info] Sent 200 in 7ms 05:25:25.868 [info] GET / 05:25:25.873 [info] Sent 200 in 4ms |
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I also have this issue. I thought myself of the same workaround as above mentioned but the issue is that I have leased the car and therefore I don't have the car shown in my Tesla Account. So I can't make a second account and add my car to it. Can anyone think of another thing I can do cause this is really annoying and makes it almost impossible to use TeslaMate. Which would be a shame as this is such a nice thing to have EDIT: I don't have e 2FA enabled |
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Thank you for this. This helped sort out some issues I was experiencing with Teslamate Home Assistant integration. |
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I have been using teslamate for about 4-5 months. I recently updated to the new version 1.20 and now i need to constantly re-enter my login details at teslamate.mydomain.com. Never had to do this before. I will know i need to re enter my credentials when i go to grafana and it shows stale data. Any insight?
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