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Enterprise IM Solution with AI powered live chat, email support, omni-channel customer service & team im,alternative to slack + zendesk/intercom

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Bytedesk/bytedesk

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Bytedesk - Chat as a Service

Team Cooperation with AI powered Omnichannel customer service

Language

Introduction

Team IM

  • Multi-level organizational structure
  • Role management
  • Permission management
  • Chat record management
  • Group chat

AI Chat

  • Chat with LLM
  • Chat with Knowledge base(RAG)

Customer Service

  • Support multiple channels
  • multiple routing strategies, and detailed assessment indicators
  • Seating workbench
  • Work order system
  • Seat management
  • Data dashboard
  • manual knowledge base
  • Skill group management
  • Real-time monitoring
  • Announcements
  • sensitive words
  • CRM
  • Report function,
  • Provide customers with integrated customer service workbench services

Docker

# 1. create network
docker network create bytedesk-network

# 2. start mysql
docker run -d \
  --name mysql-bytedesk \
  --network bytedesk-network \
  -e MYSQL_DATABASE=bytedesk_im \
  -e MYSQL_ROOT_PASSWORD=r8FqfdbWUaN3 \
  -p 3306:3306 \
  -v mysql_data:/var/lib/mysql \
  mysql:latest

# 3. start Redis
docker run -d \
  --name redis-bytedesk \
  --network bytedesk-network \
  -p 6379:6379 \
  -v redis_data:/data \
  redis/redis-stack-server:latest \
  /bin/sh -c "redis-server --requirepass qfRxz3tVT8Nh"

# 4. start Bytedesk
docker run -d \
  --name bytedesk \
  --network bytedesk-network \
  -p 9003:9003 \
  -p 9885:9885 \
  -v upload_data:/app/uploads \
  -e SPRING_DATASOURCE_URL=jdbc:mysql://mysql-bytedesk:3306/bytedesk_im \
  -e SPRING_DATASOURCE_USERNAME=root \
  -e SPRING_DATASOURCE_PASSWORD=r8FqfdbWUaN3 \
  -e SPRING_DATA_REDIS_HOST=redis-bytedesk \
  -e SPRING_DATA_REDIS_PASSWORD=qfRxz3tVT8Nh \
  registry.cn-hangzhou.aliyuncs.com/bytedesk/bytedesk:latest

# stop and remove
# docker stop bytedesk redis-bytedesk mysql-bytedesk
# docker rm bytedesk redis-bytedesk mysql-bytedesk
# docker network rm bytedesk-network

Getting Started

Chat SDK

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Enterprise IM Solution with AI powered live chat, email support, omni-channel customer service & team im,alternative to slack + zendesk/intercom

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License

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LICENSE.txt
AGPL-3.0
LICENSE-AGPL.txt

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