What do the labels on the issues mean?

This explains what the labels on the forms issues mean.

Light Blue labels with black text

• These forms indicate which department each form belongs to. This is useful to group for institutional tracking

Dark Red with white text

• Already Online - This indicates a form that was or is already online in some way. Most of these are in older systems. In general, these aren't considered done because they are on unsupported technology and most of them aren't responsive or designed with best practices in mind.

Dark Purple with white text

• PDF Found -- These are forms for which we've found the original paper form. Some online forms might not have a paper version and some forms we've found reference to in documents but haven't found the source form yet.

Light Red with Black Text -- Ad hoc classification

These tags indicate what type of form this is. This was the first attempt to group like forms with like forms to better understand the overall feature requirements the City has for a forms tool. The various tags are:

• Complicated Workflow -- This is shorthand for forms that have a series of steps after them. These forms are submitted in one place but have to pass through many hands and layers of approval.
• Grant Application -- This is a form that is very long and involves the submission of multiple kinds of materials. Some feature requests, like saving progress or updating people on the status of their applications, come along with these forms in ways we don't see in others.
• References Complicated System -- These are forms that reference a back-end city database or system. Often, moving these online wouldn't be helpful because it would be too confusing for City workers to know how to enter the online submissions into the database. These should be grouped and would be better served as targets to be turned into online applications.
• Reservation Request -- These are forms that involve reservation requests. They are places someone needs to look up if something is available before requesting if they can use it. Some are offices, some are spaces, some are people.
• Simple Form -- These are forms that are pretty straightforward. A customer submits the information and it is passed to a single group of stakeholders.

Dark Green with White Text -- Internal vs. External

• External form -- These are forms that the public fills out. They generally live in Boston.gov.
• Internal form -- These are forms for City employees. These usually live in hub.boston.gov.

Light Purple with black text

• Live - OC -- These are forms that have been made live via the Opencounter project. They are all closed, indicating they are live on boston.gov.

Aqua with white text

• Part of Hanson / Opencounter -- These are forms that are scoped as part of the Hanson / Opencounter project. This project's fate is in question, so it would be good to revisit these eventually.

Royal Blue with White Text

• Involves Payment -- These forms all involve a payment of some sort. For some that is a large fee, for others it's only $5 for basic processing. If we could hook up a stable payment processor to a basic forms tool, this would be a great area to focus on digitizing services.