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HuwWDay committed Sep 23, 2024
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2 changes: 1 addition & 1 deletion _sources/pages/Ask-JGI_queries/ticket-updates.md
Original file line number Diff line number Diff line change
Expand Up @@ -21,7 +21,7 @@ The consequences of the system breaking down are as follows:
auto-response is generated by the querier, as shown in the example
below:
:::{image} ../../images/duplicated-ticket.png
alt: Example of what duplicated tickets on the tracker look like.
:alt: Example of what duplicated tickets on the tracker look like.
:::

## Resolving duplicate tickets
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2 changes: 1 addition & 1 deletion _sources/pages/Ask-JGI_shifts/meetings.md
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Expand Up @@ -60,7 +60,7 @@ Action items (e.g. "Bob has agreed to email Alice about her funding application
chat box, ideally tagging relevant people, especially if they were unable to attend. This is particularly relevant if a JGI Data Scientist has supported with a query but has been unable to attend the Ask-JGI meeting.

::::{image} ../../images/meetingminutes.png
alt: An example of previous meeting minutes in the Ask-JGI teams channel. Bullet points with links to various team members saying:
:alt: An example of previous meeting minutes in the Ask-JGI teams channel. Bullet points with links to various team members saying:
"- Seedcorn stuff will be handled by Huw and he'll update the tracker. Don't worry about it all!
- Query 608 if NLP help is needed for different languages, then ask Huw.
- Query 634 does anyone know how to run R on Bluecrystal?
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19 changes: 13 additions & 6 deletions _sources/pages/Ask-JGI_shifts/shift-sign-up.md
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Expand Up @@ -18,9 +18,10 @@ An unbooked shift block will be entered in the calendar as **Shift 1:
Open** and will appear as shown below:

::::{image} ../../images/shift_open.png
alt: A screengrab from the Ask-JGI outlook calendar showing open shifts.
:alt: A screengrab from the Ask-JGI outlook calendar showing open shifts.
::::
</br></br>

To book an available shift block:
1. Click the block that you want to
book in the Outlook calendar and select "Edit". From the drop down
Expand All @@ -30,18 +31,22 @@ It's important that you edit only one occurrence of the event and not
the series. Make sure you select **This event** from the "Edit"
options.
```

::::{image} ../../images/shift_edit.png
alt: A screengrab from the Ask-JGI outlook calendar showing how to edit shift events.
:alt: A screengrab from the Ask-JGI outlook calendar showing how to edit shift events.
::::
</br></br>

1. Change the event title from **Open shift**
to your name (the shift is being booked by Bob in the example
below). </br></br>
2. Set the event to show as **Busy**, as shown in the example below.

::::{image} ../../images/shift_busy.png
A screengrab from the Ask-JGI outlook calendar showing an example of "Bob" working a shift.
:alt: A screengrab from the Ask-JGI outlook calendar showing an example of "Bob" working a shift.
::::
</br></br>

3. Double check that you have entered your name and that the event is
set to show as **Busy**. When satisfied, save your changes as shown below.
```{danger}
Expand All @@ -54,12 +59,14 @@ event window, just below the save button, as shown below.
```

::::{image} ../../images/shift_saved.png
A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift.
:alt: A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift.
::::
</br></br>

5. If successful your changes should be visible immediately in the
Outlook calendar:

::::{image} ../../images/shift_booked.png
A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift on the full calendar.
:alt: A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift on the full calendar.
::::
</br></br>
</br></br>
2 changes: 1 addition & 1 deletion _sources/pages/intro.md
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Expand Up @@ -5,7 +5,7 @@ and development of the Ask-JGI data science consultation service, run
by the Jean Golding Institute at the University of Bristol.

:::{image} ../images/header.png
alt: the JGI logo "making data work for everyone"
:alt: the JGI logo "making data work for everyone"
:::

<p>&nbsp;</p>
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4 changes: 2 additions & 2 deletions _sources/pages/resources/other-services.md
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Expand Up @@ -21,14 +21,14 @@ The other important type of Ask-JGI query are costing related. The Ask-JGI email

- High performance computing (HPC) support. Email contact: [email protected]</br>
- Research Data Storage Facility (RDSF) support. Email contact: [email protected]</br>
- Data science, coding/programming and other training. Researchers sometimes contact us asking about the training we offer in programming and coding. All the information about courses offered can be found on the University of Bristol [Data Science and Research Software Engineering Training website](https://bristol-training.github.io/). They can also email contact: [email protected]</br></br> to enquire for more details.
- Data science, coding/programming and other training. Researchers sometimes contact us asking about the training we offer in programming and coding. All the information about courses offered can be found on the University of Bristol [Data Science and Research Software Engineering Training website](https://bristol-training.github.io/). They can also email contact: [email protected] to enquire for more details.
- [Research IT](https://www.bristol.ac.uk/research-it/about) provide
support to UoB researchers in the writing of the technical aspects
of bid applications and identifying ways software can realise their
research goals. Can provide help with software or programming to
support research on a consultancy basis. Research IT can be
contracted to consult on projects for shorter durations than data scientists or RSEs (i.e. at a day rate).
Email contact: [email protected]</br></br>
Email contact: [email protected]</br>
- [Library Research Support](http://www.bristol.ac.uk/library/research-support/):
Support services in research data management, copyright enquiries,
literature review. Email contact: [email protected]</br></br>
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6 changes: 4 additions & 2 deletions pages/Ask-JGI_queries/ticket-updates.html
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Expand Up @@ -421,11 +421,13 @@ <h2> Contents </h2>
their reply, thereby removing the tracking number).</p></li>
</ul>
<p>The consequences of the system breaking down are as follows:</p>
<ul class="simple">
<ul>
<li><p>The person who submitted the query will get a new auto-response email generated each time they email the inbox (with a new tracking number).</p></li>
<li><p>There will be a new ticket logged in the tracker each time a new
auto-response is generated by the querier, as shown in the example
below:</p></li>
below:</p>
<img alt="Example of what duplicated tickets on the tracker look like." src="../../_images/duplicated-ticket.png" />
</li>
</ul>
<section id="resolving-duplicate-tickets">
<h2>Resolving duplicate tickets<a class="headerlink" href="#resolving-duplicate-tickets" title="Permalink to this heading">#</a></h2>
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25 changes: 17 additions & 8 deletions pages/Ask-JGI_shifts/shift-sign-up.html
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Expand Up @@ -405,8 +405,9 @@ <h1>Shift sign-up</h1>
events (repeating every two weeks).</p>
<p>An unbooked shift block will be entered in the calendar as <strong>Shift 1:
Open</strong> and will appear as shown below:</p>
<p></br></br>
To book an available shift block:</p>
<img alt="A screengrab from the Ask-JGI outlook calendar showing open shifts." src="../../_images/shift_open.png" />
<p></br></br></p>
<p>To book an available shift block:</p>
<ol class="arabic simple">
<li><p>Click the block that you want to
book in the Outlook calendar and select “Edit”. From the drop down
Expand All @@ -418,16 +419,20 @@ <h1>Shift sign-up</h1>
the series. Make sure you select <strong>This event</strong> from the “Edit”
options.</p>
</div>
<img alt="A screengrab from the Ask-JGI outlook calendar showing how to edit shift events." src="../../_images/shift_edit.png" />
<p></br></br></p>
<ol class="arabic simple">
<li><p>Change the event title from <strong>Open shift</strong>
to your name (the shift is being booked by Bob in the example
below). </br></br></p></li>
<li><p>Set the event to show as <strong>Busy</strong>, as shown in the example below.</p></li>
</ol>
<p></br></br>
3. Double check that you have entered your name and that the event is
set to show as <strong>Busy</strong>. When satisfied, save your changes as shown below.</p>
<img alt="A screengrab from the Ask-JGI outlook calendar showing an example of &quot;Bob&quot; working a shift." src="../../_images/shift_busy.png" />
<p></br></br></p>
<ol class="arabic simple" start="3">
<li><p>Double check that you have entered your name and that the event is
set to show as <strong>Busy</strong>. When satisfied, save your changes as shown below.</p></li>
</ol>
<div class="admonition danger">
<p class="admonition-title">Danger</p>
<p>Please make absolutely sure that you are editing a <strong>single
Expand All @@ -436,9 +441,13 @@ <h1>Shift sign-up</h1>
<p>This should be confirmed in the information banner at the top of the
event window, just below the save button, as shown below.</p>
</div>
<p></br></br>
5. If successful your changes should be visible immediately in the
Outlook calendar:</p>
<img alt="A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift." src="../../_images/shift_saved.png" />
<p></br></br></p>
<ol class="arabic simple" start="5">
<li><p>If successful your changes should be visible immediately in the
Outlook calendar:</p></li>
</ol>
<img alt="A screengrab from the Ask-JGI outlook calendar showing Bob's saved shift on the full calendar." src="../../_images/shift_booked.png" />
<p></br></br></p>
</section>

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1 change: 1 addition & 0 deletions pages/intro.html
Original file line number Diff line number Diff line change
Expand Up @@ -395,6 +395,7 @@ <h1>Ask-JGI Handbook<a class="headerlink" href="#ask-jgi-handbook" title="Permal
<p>This book documents the operations, procedures and ongoing performance
and development of the Ask-JGI data science consultation service, run
by the Jean Golding Institute at the University of Bristol.</p>
<img alt="the JGI logo &quot;making data work for everyone&quot;" src="../_images/header.png" />
<p>&nbsp;</p>
Ask-JGI is a free service for University of Bristol doctoral
researchers and staff offering support, signposting and advice for
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4 changes: 2 additions & 2 deletions pages/resources/other-services.html
Original file line number Diff line number Diff line change
Expand Up @@ -428,14 +428,14 @@ <h2>Other services<a class="headerlink" href="#other-services" title="Permalink
<ul class="simple">
<li><p>High performance computing (HPC) support. Email contact: <a class="reference external" href="mailto:hpc-help&#37;&#52;&#48;bristol&#46;ac&#46;uk">hpc-help<span>&#64;</span>bristol<span>&#46;</span>ac<span>&#46;</span>uk</a></br></p></li>
<li><p>Research Data Storage Facility (RDSF) support. Email contact: <a class="reference external" href="mailto:rdsf-help&#37;&#52;&#48;bristol&#46;ac&#46;uk">rdsf-help<span>&#64;</span>bristol<span>&#46;</span>ac<span>&#46;</span>uk</a></br></p></li>
<li><p>Data science, coding/programming and other training. Researchers sometimes contact us asking about the training we offer in programming and coding. All the information about courses offered can be found on the University of Bristol <a class="reference external" href="https://bristol-training.github.io/">Data Science and Research Software Engineering Training website</a>. They can also email contact: <a class="reference external" href="mailto:jgi-training&#37;&#52;&#48;bristol&#46;ac&#46;uk">jgi-training<span>&#64;</span>bristol<span>&#46;</span>ac<span>&#46;</span>uk</a></br></br> to enquire for more details.</p></li>
<li><p>Data science, coding/programming and other training. Researchers sometimes contact us asking about the training we offer in programming and coding. All the information about courses offered can be found on the University of Bristol <a class="reference external" href="https://bristol-training.github.io/">Data Science and Research Software Engineering Training website</a>. They can also email contact: <a class="reference external" href="mailto:jgi-training&#37;&#52;&#48;bristol&#46;ac&#46;uk">jgi-training<span>&#64;</span>bristol<span>&#46;</span>ac<span>&#46;</span>uk</a> to enquire for more details.</p></li>
<li><p><a class="reference external" href="https://www.bristol.ac.uk/research-it/about">Research IT</a> provide
support to UoB researchers in the writing of the technical aspects
of bid applications and identifying ways software can realise their
research goals. Can provide help with software or programming to
support research on a consultancy basis. Research IT can be
contracted to consult on projects for shorter durations than data scientists or RSEs (i.e. at a day rate).
Email contact: <a class="reference external" href="mailto:research-it&#37;&#52;&#48;bristol&#46;ac&#46;uk">research-it<span>&#64;</span>bristol<span>&#46;</span>ac<span>&#46;</span>uk</a></br></br></p></li>
Email contact: <a class="reference external" href="mailto:research-it&#37;&#52;&#48;bristol&#46;ac&#46;uk">research-it<span>&#64;</span>bristol<span>&#46;</span>ac<span>&#46;</span>uk</a></br></p></li>
<li><p><a class="reference external" href="http://www.bristol.ac.uk/library/research-support/">Library Research Support</a>:
Support services in research data management, copyright enquiries,
literature review. Email contact: <a class="reference external" href="mailto:lib-research-support&#37;&#52;&#48;bristol&#46;ac&#46;uk">lib-research-support<span>&#64;</span>bristol<span>&#46;</span>ac<span>&#46;</span>uk</a></br></br></p></li>
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2 changes: 1 addition & 1 deletion searchindex.js

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