Finding Errors on the Encoder

This guide will help you identify and troubleshoot errors on the AVideo Encoder.

Step 1: Ensure Your Encoder and Streamer Are Up to Date

Before beginning any troubleshooting, it's crucial to ensure that both your encoder and streamer are running the latest versions. This helps avoid any issues caused by outdated software. check this

Step 2: Prepare for Testing with a Specific File

Choose a file for testing purposes. We'll configure the encoder to keep the processed file after encoding so you can inspect it if needed.

Step 3: Prevent the Encoder from Deleting Files

To retain the processed files for troubleshooting:

1. Access Encoder with a Admin user: You need to be an encoder admin (note that this is different from being a streamer admin).

2. Open the Configuration Tab: As an encoder admin, you'll see a "Configurations" tab in the encoder interface.

3. Disable Auto-Remove: Scroll to the bottom of the configurations tab and uncheck the "Auto Remove" checkbox. This setting ensures that files are not automatically deleted after processing, allowing you to inspect them as needed.

   

   Once you detect and fix the issue, it’s recommended to enable the auto-remove feature again.

Step 4: Process the Video and Check the Logs

After configuring the encoder:

1. Submit the Video for Encoding: Upload the file to the encoder as you normally would.
2. Check the Encoder Logs: After processing, inspect the logs for any clues about what might be going wrong. The logs are the primary source of information for diagnosing issues.

Step 5: Inspect Error Messages in the Streamer Logs

If you encounter an error in your streamer logs, such as:

aVideoEncoder.json: ******** Download ERROR https://yourencodersite.com/videos/avideoTmpFile_***.mp4 SCRIPT_NAME: /objects/aVideoEncoder.json.php

Follow these steps:

1. Verify the URL: Check if the URL mentioned in the error is accessible from your browser. Ensure that the file is downloadable from the encoder site.
2. Check File Existence on the Encoder: Confirm that the file exists in the encoder's videos directory.

Step 6: Reprocess the Video

If you need to reprocess the video to catch the error again:

1. Use the "Re-Queue" Button: This button allows you to re-queue the video for processing without having to re-upload it.

2. Use the "Send Notify" Button: If you want to attempt to submit the video again from scratch, use the "Send Notify" button.

   

This process will help you diagnose and resolve most common issues encountered on the AVideo encoder. If you continue to experience problems, consider reaching out to the community for further support.