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small addition
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anakin87 committed Nov 19, 2024
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"This system involves several different agents (each with specific tools):\n",
"- Triage Agent: handles general questions and directs to other agents. Tools: `transfer_to_sales_agent`, `transfer_to_issues_and_repairs` and `escalate_to_human`.\n",
"- Sales Agent: proposes and sells products to the user, it can execute the order or redirect the user back to the Triage Agent. Tools: `execute_order` and `transfer_back_to_triage`.\n",
"- Issues and Repairs Agent: supports customers with their problems, it can look up item IDs, execute refund or redirect the user back to triage. \n",
"- Issues and Repairs Agent: supports customers with their problems, it can look up item IDs, execute refund or redirect the user back to triage. Tools: `look_up_item`, `execute_refund`, and `transfer_back_to_triage`.\n",
"\n",
"A nice bonus feature of our implementation is that **we can use different model providers** supported by Haystack. In this case, the Triage Agent is powered by (OpenAI) gpt-4o-mini, while we use (Anthropic) Claude 3.5 Sonnet for the other two agents.\n",
"\n"
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