Merge pull request #141 from george0st/change

Add communication sentences

generator/basic_communication.py

@@ -225,7 +225,7 @@ def _generate_text(self, sentiment: Sentiment) -> str:
     # GenAI prompt
     # Write ten negative sentences to the user support. The writer will be the user.
     # Write ten highly negative sentences to the user support. The writer will be the user.
-    # Write ten trully negative sentences from bank environment to the user support. The writer will be the user.
+    # Write ten truly negative sentences from bank environment to the user support. The writer will be the user.
     negative_sentences = [
         "Why is your product so slow and buggy? Fix it now or I'm leaving!",
         "You charged me twice for the same service! This is unacceptable! I want a refund immediately!",
@@ -460,4 +460,59 @@ def _generate_text(self, sentiment: Sentiment) -> str:
         "I left my bag on one of your flights, how can I retrieve it?",
         "I would like to inquire about your room rates for a two-night stay.",
         "Can you please provide information on how to book a room in advance?",
+        "Could you please assist me with understanding my current data plan and its benefits?",
+        "What are the available options if I want to upgrade my current plan?",
+        "Can you provide me with the steps to set up voicemail on my new device?",
+        "Is there a way to monitor my data usage more effectively?",
+        "I would like to know more about the international calling packages you offer.",
+        "How can I transfer my number to a different device?",
+        "Are there any ongoing promotions for loyal customers that I might not be aware of?",
+        "Could you provide information on how to access my account online?",
+        "Can you guide me through the process of activating a new SIM card?",
+        "I’m interested in learning about any eco-friendly initiatives your company is involved in.",
+        "How can I update my contact information in your records?",
+        "Are there any special data plans for students that you offer?",
+        "How do I set up parental controls on my family’s mobile accounts?",
+        "Can you explain the benefits of your loyalty program?",
+        "Can you help me understand the different insurance options for my device?",
+        "I’m considering switching to your service; what offers do you have for new customers?",
+        "Is there a difference in data speeds between the various plans you offer?",
+        "Are there any discounts available for bundling multiple services?",
+        "How can I check the network coverage in my area?",
+        "What are the terms and conditions of the contract for my current plan?",
+        "What are the current international roaming charges and how can they be activated?",
+        "What is the process for redeeming loyalty points accumulated on my account?",
+        "I need assistance with understanding the features of my current service package.",
+        "How do I report a network outage in my area?",
+        "Can you guide me on how to set up automatic payments for my monthly bill?",
+        "How can I check my current balance and remaining data allowance?",
+        "What should I do if I want to change my billing address?",
+        "Can you explain the different payment methods available for my account?",
+        "I would like to know if there are any current outages affecting service in my area.",
+        "How do I activate international services on my mobile phone?",
+        "How do I reset my account password if I’ve forgotten it?",
+        "Are there any special offers for adding a new line to my family plan?",
+        "How can I get a detailed call history for my account?",
+        "Could you please explain the coverage details of my current car insurance policy?",
+        "What steps should I take to file a claim in the event of an accident?",
+        "Can you provide information on the no-claims bonus and how it is calculated?",
+        "I would like to update my personal details; what is the procedure for this?",
+        "How can I add another driver to my existing car insurance policy?",
+        "What are the implications of modifying my vehicle on my insurance coverage?",
+        "Can you clarify the differences between comprehensive and third-party insurance?",
+        "Are there any discounts available for installing additional security features in my car?",
+        "How do I go about changing the vehicle associated with my current insurance policy?",
+        "How can I access detailed usage reports for my account?",
+        "Can you assist me with setting up call forwarding on my phone?",
+        "How do I opt out of marketing communications?",
+        "Can you explain the process for transferring my services to a new address?",
+        "Are there any incentives for referring new customers to your services?",
+        "How do I report incorrect information on my profile?",
+        "What are the current interest rates for a personal loan?",
+        "How can I set up automatic transfers between my accounts?",
+        "Could you explain the benefits of your various credit card offerings?",
+        "What options do I have for deferring payments if I encounter financial hardship?",
+        "Can you guide me through the process of applying for a mortgage?",
+        "How can I increase the credit limit on my existing credit card?",
+        "What are the penalties for early withdrawal from a fixed deposit?",
     ]