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Remove beta tag for Surreal Cloud (#1119)
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| Original file line number | Diff line number | Diff line change |
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| @@ -1,8 +1,8 @@ | ||
| --- | ||
| sidebar_position: 1 | ||
| sidebar_label: Billing | ||
| title: Billing | Surreal Cloud (Beta) | ||
| description: Overview of Surreal Cloud (Beta) and how to get started with it. | ||
| title: Billing | Surreal Cloud | ||
| description: Overview of Surreal Cloud and how to get started with it. | ||
| --- | ||
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| import Image from "@components/Image.astro"; | ||
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@@ -12,9 +12,9 @@ import UpdateBillingDark from '@img/image/cloud/update-billing.png'; | |
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| # Billing | ||
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| Surreal Cloud (Beta) offers a flexible pricing model that allows you to pay only for the resources you use. The pricing is based on the amount of storage, compute power, and network bandwidth you consume, enabling you to scale your resources up or down based on your requirements. | ||
| Surreal Cloud offers a flexible pricing model that allows you to pay only for the resources you use. The pricing is based on the amount of storage, compute power, and network bandwidth you consume, enabling you to scale your resources up or down based on your requirements. | ||
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| You can manage your billing information and payment details in the Billing section of the Surreal Cloud (Beta) dashboard. | ||
| You can manage your billing information and payment details in the Billing section of the Surreal Cloud dashboard. | ||
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| ## Update billing information | ||
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@@ -32,7 +32,7 @@ src={{ | |
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| ## View payment details | ||
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| To view your payment details, you can click on the **Billing** tab in the Surreal Cloud (Beta) dashboard. This will display a comprehensive overview of your payment history, including past invoices, current charges, and upcoming payments. | ||
| To view your payment details, you can click on the **Billing** tab in the Surreal Cloud dashboard. This will display a comprehensive overview of your payment history, including past invoices, current charges, and upcoming payments. | ||
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| You can also see information about your payment method, billing cycle, and any active subscriptions or usage-based charges. | ||
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@@ -44,18 +44,18 @@ If you have a discount code, you can enter it in the **Discount code** field on | |
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| ## Referrals | ||
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| The Surreal Cloud (Beta) referral program allows you to invite a friend in exchange for benefits. | ||
| The Surreal Cloud referral program allows you to invite a friend in exchange for benefits. | ||
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| 1. Refer a friend by sharing your personalized referral link. You can find your personalized referral link [in the Billing dashboard](https://surrealist.app/cloud/billing). | ||
| 2. After your friend signs up, you will receive $10 of credit (up to a max of $50 or 5 referrals) and your friend will receive $25. In order to use your rewards you must enter your billing details. | ||
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| ## Invoices | ||
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| You can view and download your payment invoices in the Surreal Cloud (Beta) dashboard. | ||
| You can view and download your payment invoices in the Surreal Cloud dashboard. | ||
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| ## Billing support | ||
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| If you have any questions or need help with Surreal Cloud (Beta) billing, please send an email to [[email protected]](mailto:[email protected]) outlining the nature of your query and we will help you. | ||
| If you have any questions or need help with Surreal Cloud billing, please send an email to [[email protected]](mailto:[email protected]) outlining the nature of your query and we will help you. | ||
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| > [!IMPORTANT] | ||
| > Please reach out using the email address associated with your Surreal Cloud account. You can find this by hovering over the Person icon in the top right hand corner within Surrealist. | ||
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| Original file line number | Diff line number | Diff line change |
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| @@ -1,47 +1,51 @@ | ||
| --- | ||
| sidebar_position: 7 | ||
| sidebar_label: FAQs | ||
| title: FAQs | Surreal Cloud (Beta) | ||
| description: If you have questions about Surreal Cloud (Beta), you can find answers here. This document provides a comprehensive understanding of Surreal Cloud (Beta), whether you are a beginner getting started with Surreal Cloud (Beta) or an experienced user looking for specific information. | ||
| title: FAQs | Surreal Cloud | ||
| description: If you have questions about Surreal Cloud, you can find answers here. This document provides a comprehensive understanding of Surreal Cloud, whether you are a beginner getting started with Surreal Cloud or an experienced user looking for specific information. | ||
| --- | ||
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| # Frequently asked questions | ||
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| If you have questions about Surreal Cloud (Beta), you can find answers on this page. This document provides a comprehensive understanding of Surreal Cloud (Beta), whether you are a beginner getting started with Surreal Cloud (Beta) or an experienced user looking for specific information. | ||
| If you have questions about Surreal Cloud, you can find answers on this page. This document provides a comprehensive understanding of Surreal Cloud, whether you are a beginner getting started with Surreal Cloud or an experienced user looking for specific information. | ||
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| ## General questions | ||
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| ### What is Surreal Cloud (Beta)? | ||
| ### What is Surreal Cloud? | ||
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| Surreal Cloud (Beta) offers the power and flexibility of SurrealDB without the pain of managing infrastructure. We take care of managing and operating the underlying infrastructure so that you can focus on what you do best-building great applications for your customers. | ||
| Surreal Cloud offers the power and flexibility of SurrealDB without the pain of managing infrastructure. We take care of managing and operating the underlying infrastructure so that you can focus on what you do best-building great applications for your customers. | ||
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| ### How do I get started with Surreal Cloud (Beta)? | ||
| ### How do I get started with Surreal Cloud? | ||
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| Getting started is easy. [Sign up for an account on Surrealist](https://surrealist.app/cloud/). Once registered, you can access the dashboard, choose services, and start building with Surreal Cloud (Beta) immediately. | ||
| Getting started is easy. [Sign up for an account on Surrealist](https://surrealist.app/cloud/). Once registered, you can access the dashboard, choose services, and start building with Surreal Cloud immediately. | ||
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| ### Are there self-help resources like documentation or tutorials available? | ||
| Yes. We have a [resource hub with all our latest documentation](/docs). We also recommend our [YouTube channel](https://www.youtube.com/channel/UCjf2teVEuYVvvVC-gFZNq6w) where you can find easy-to-follow tutorials, and content from our Community. | ||
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| ### What kind of support is available at the launch of Surreal Cloud (Beta)? | ||
| ### What kind of support is available at the launch of Surreal Cloud? | ||
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| We are offering community support at launch. You can get help via our [Discord channel](https://discord.gg/surrealdb) `#surreal-cloud` or any of our [community channels](/community). | ||
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| ### Which cloud platform is SurrealDB available on? | ||
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| At present, SurrealDB is available on AWS. In the future we plan to expand to other cloud platforms. | ||
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| ### My current application is on SurrealDB. Can I move this to Surreal Cloud (Beta)? | ||
| Yes. You can move your current application built in SurrealDB to Surreal Cloud (Beta). You can find more information in the [migrate your existing data](/docs/cloud/advanced-topics/migrating-data) documentation. | ||
| ### My current application is on SurrealDB. Can I move this to Surreal Cloud? | ||
| Yes. You can move your current application built in SurrealDB to Surreal Cloud. You can find more information in the [migrate your existing data](/docs/cloud/advanced-topics/migrating-data) documentation. | ||
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| ### How do I migrate my existing on-premises instance to Surreal Cloud (Beta)? | ||
| ### How do I migrate my existing on-premises instance to Surreal Cloud? | ||
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| We are working on a migration tool to help you move your existing on-premises instance to Surreal Cloud (Beta). In the meantime, you can use the `import` and `export` commands to move data between your on-premises instance and Surreal Cloud (Beta). | ||
| We are working on a migration tool to help you move your existing on-premises instance to Surreal Cloud. In the meantime, you can use the `import` and `export` commands to move data between your on-premises instance and Surreal Cloud. | ||
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| ### When will Surreal Cloud leave beta? | ||
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| Surreal Cloud is currently in beta as we continue to improve the platform and add new features. | ||
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| ### What programming languages are supported? | ||
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| Surreal Cloud (Beta) supports the following programming languages: | ||
| Surreal Cloud supports the following programming languages: | ||
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| - [JavaScript/TypeScript](/docs/sdk/javascript) | ||
| - [Python](/docs/sdk/python) | ||
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@@ -57,34 +61,34 @@ You need to create a User first. Head to the [connect via SDK](/docs/cloud/conne | |
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| ### How do I backup my data? | ||
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| Currently, you can not backup your data with Surreal Cloud (Beta). However, you can use the [`export` command](/docs/surrealdb/cli/export) to backup your data via the SurrealDB CLI. | ||
| Currently, you can not backup your data with Surreal Cloud. However, you can use the [`export` command](/docs/surrealdb/cli/export) to backup your data via the SurrealDB CLI. | ||
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| ### What are the limits of the Surreal Cloud (Beta)? | ||
| ### What are the limits of the Surreal Cloud? | ||
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| It is not currently possible to configure [CLI](/docs/surrealdb/cli) arguments or environment variables in Surreal Cloud (Beta). | ||
| It is not currently possible to configure [CLI](/docs/surrealdb/cli) arguments or environment variables in Surreal Cloud. | ||
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| Surreal Cloud (Beta) nodes run with the default [SurrealDB capabilities](/docs/surrealdb/security/capabilities) except for allowing network access to the Cloud API for the purposes of authenticating with Surrealist. | ||
| Surreal Cloud nodes run with the default [SurrealDB capabilities](/docs/surrealdb/security/capabilities) except for allowing network access to the Cloud API for the purposes of authenticating with Surrealist. | ||
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| Surreal Cloud (Beta) does not currently allow outgoing network requests, scripting, or guest access. All functions, RPC methods and all HTTP routes are allowed. | ||
| Surreal Cloud does not currently allow outgoing network requests, scripting, or guest access. All functions, RPC methods and all HTTP routes are allowed. | ||
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| [GraphQL support](/docs/surrealdb/querying/graphql) is not yet enabled on Surreal Cloud (Beta) instances. | ||
| [GraphQL support](/docs/surrealdb/querying/graphql) is not yet enabled on Surreal Cloud instances. | ||
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| > [!NOTE] | ||
| > Free Tier instances surpassing the 1GB free storage allowance will be limited to data retrieval only. Unless you upgrade to a paid tier, you will not be able to create new data. | ||
| ## Security | ||
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| ### How secure is Surreal Cloud (Beta)? | ||
| ### How secure is Surreal Cloud? | ||
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| Surreal Cloud (Beta) is designed with security in mind and aims to provide robust protection for your data and applications. The platform leverages industry-standard security practices, including encryption at rest and in transit, network isolation, access controls and monitoring. For authentication, Surreal Cloud (Beta) supports multi-factor authentication through the available identity providers that offer it to their users. We are also working towards ISO 27001 and SOC 2 compliance, with plans to expand to other industry-specific compliance programs in the future, such as HIPAA or PCI DSS. | ||
| Surreal Cloud is designed with security in mind and aims to provide robust protection for your data and applications. The platform leverages industry-standard security practices, including encryption at rest and in transit, network isolation, access controls and monitoring. For authentication, Surreal Cloud supports multi-factor authentication through the available identity providers that offer it to their users. We are also working towards ISO 27001 and SOC 2 compliance, with plans to expand to other industry-specific compliance programs in the future, such as HIPAA or PCI DSS. | ||
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| Additionally, Surreal Cloud (Beta) is built on top of SurrealDB, which provides powerful and flexible [security features](/docs/surrealdb/security/summary#product) that are available to all Surreal Cloud (Beta) customers. SurrealDB is developed and maintained following modern [security practices](/docs/surrealdb/security/summary#process) to ensure early detection of security vulnerabilities and other security issues. | ||
| Additionally, Surreal Cloud is built on top of SurrealDB, which provides powerful and flexible [security features](/docs/surrealdb/security/summary#product) that are available to all Surreal Cloud customers. SurrealDB is developed and maintained following modern [security practices](/docs/surrealdb/security/summary#process) to ensure early detection of security vulnerabilities and other security issues. | ||
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| Please note that we will keep improving security during the ongoing beta stage and, as a precaution, we recommend abstaining from hosting sensitive data in Surreal Cloud (Beta) during this stage. | ||
| Please note that we will keep improving security during the ongoing beta stage and, as a precaution, we recommend abstaining from hosting sensitive data in Surreal Cloud during this stage. | ||
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| ### How can I report a security issue in Surreal Cloud (Beta)? | ||
| ### How can I report a security issue in Surreal Cloud? | ||
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| If you believe you have found a security vulnerability in Surreal Cloud (Beta) or SurrealDB, we encourage you to let us know right away. We will investigate all legitimate reports and do our best to quickly address the issue. Please report any security issue to [[email protected]](mailto:[email protected]). For security issues in SurrealDB, please submit a report via [Github Security Advisories](https://github.com/surrealdb/surrealdb/security/advisories) rather than posting a public issue in GitHub. | ||
| If you believe you have found a security vulnerability in Surreal Cloud or SurrealDB, we encourage you to let us know right away. We will investigate all legitimate reports and do our best to quickly address the issue. Please report any security issue to [[email protected]](mailto:[email protected]). For security issues in SurrealDB, please submit a report via [Github Security Advisories](https://github.com/surrealdb/surrealdb/security/advisories) rather than posting a public issue in GitHub. | ||
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| We ask that you... | ||
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@@ -116,13 +120,13 @@ All instances created in Surreal Cloud are publicly reachable over the internet | |
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| ## Pricing | ||
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| ### How much does Surreal Cloud (Beta) cost? | ||
| ### How much does Surreal Cloud cost? | ||
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| Surreal Cloud (Beta) offers a flexible pricing model that allows you to pay only for the resources you use. The pricing is based on storage and compute you consume. For detailed pricing information, please refer to the [pricing](/pricing) page. | ||
| Surreal Cloud offers a flexible pricing model that allows you to pay only for the resources you use. The pricing is based on storage and compute you consume. For detailed pricing information, please refer to the [pricing](/pricing) page. | ||
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| ### Is there a free tier available for Surreal Cloud (Beta)? | ||
| ### Is there a free tier available for Surreal Cloud? | ||
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| Yes, Surreal Cloud (Beta) offers a free tier that allows you to get started with the platform at no cost. The free tier provides limited resources for development and testing purposes, enabling you to explore the features and capabilities of Surreal Cloud (Beta) without incurring any charges. | ||
| Yes, Surreal Cloud offers a free tier that allows you to get started with the platform at no cost. The free tier provides limited resources for development and testing purposes, enabling you to explore the features and capabilities of Surreal Cloud without incurring any charges. | ||
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| ### I am on the free tier. Can I add another cluster? | ||
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@@ -150,9 +154,9 @@ You are billed on a monthly basis for all services used during the previous mont | |
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| ## Legal | ||
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| ### What terms and conditions govern my use of Surreal Cloud (Beta)? | ||
| ### What terms and conditions govern my use of Surreal Cloud? | ||
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| Using Surreal Cloud (Beta) means that the User agrees to the terms and conditions of our Master Services Agreement (MSA) available on our [legal page](/legal). Here we endeavour to be open and transparent with our legal, compliance, and privacy processes and our shared responsibilities and commitments to supporting your use of the Services. | ||
| Using Surreal Cloud means that the User agrees to the terms and conditions of our Master Services Agreement (MSA) available on our [legal page](/legal). Here we endeavour to be open and transparent with our legal, compliance, and privacy processes and our shared responsibilities and commitments to supporting your use of the Services. | ||
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| ### Are you located in a US-Embargoed country or in Russia? | ||
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@@ -163,14 +167,14 @@ SurrealDB takes its compliance obligations very seriously and will update them a | |
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| ## Troubleshooting and Support | ||
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| ### What should I do if I cannot connect to Surreal Cloud (Beta)? | ||
| ### What should I do if I cannot connect to Surreal Cloud? | ||
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| If you are unable to connect to Surreal Cloud (Beta), please check the following: | ||
| If you are unable to connect to Surreal Cloud, please check the following: | ||
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| - Ensure that your network connection is stable and that you have internet access. | ||
| - Verify that your credentials are correct and that you have the necessary permissions to access Surreal Cloud (Beta). | ||
| - Check the status of the Surreal Cloud (Beta) service to see if there are any ongoing issues or maintenance activities. | ||
| - If you are still unable to connect, please contact Surreal Cloud (Beta) support for further assistance. | ||
| - Verify that your credentials are correct and that you have the necessary permissions to access Surreal Cloud. | ||
| - Check the status of the Surreal Cloud service to see if there are any ongoing issues or maintenance activities. | ||
| - If you are still unable to connect, please contact Surreal Cloud support for further assistance. | ||
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| ### Where can I find further documentation or tutorials? | ||
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@@ -181,6 +185,6 @@ You can find a variety of resources to help you learn more about SurrealDB via [ | |
| - [SurrealDB University](/learn): A self-paced video course with hands-on labs and interactive tutorials. | ||
| - [SurrealDB Book](http://www.surrealdb.com/learn/book): An in-depth, story-driven guide to mastering SurrealDB. | ||
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| ### How do I report a bug or request a feature in Surreal Cloud (Beta)? | ||
| ### How do I report a bug or request a feature in Surreal Cloud? | ||
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| If you encounter a bug or have a feature request for Surreal Cloud (Beta), you can report it through the support portal or contact the Surreal Cloud (Beta) team directly. Please provide detailed information about the issue or feature request, including steps to reproduce the problem, screenshots, and any other relevant details. The Surreal Cloud (Beta) team will review your submission and work to address the issue or implement the feature in a future release. | ||
| If you encounter a bug or have a feature request for Surreal Cloud, you can report it through the support portal or contact the Surreal Cloud team directly. Please provide detailed information about the issue or feature request, including steps to reproduce the problem, screenshots, and any other relevant details. The Surreal Cloud team will review your submission and work to address the issue or implement the feature in a future release. | ||
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