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HuwWDay committed Sep 30, 2024
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6 changes: 3 additions & 3 deletions _sources/pages/Ask-JGI_queries/Ask-JGIqueries.md
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Expand Up @@ -6,7 +6,7 @@ Researchers email their queries to [email protected].

## 2. Auto reply

An [automatic email](auto-replies) is sent to the querier,..
An [automatic email](auto-replies) is sent to the querier.
This email asks the querier for additional details (e.g. description of aim and problem, description or excerpt of data) and letting them know to expect a response within the next few days.
The automatic reply looks something like:
```
Expand Down Expand Up @@ -52,7 +52,7 @@ You can do this as a sort of buddy system, with one person taking the lead and t

## 4. Assign yourself on the tracker

Once it has been agreed who will pick up the query, that team member is responsible for assigning the task to themselves on the [here](tracker), and recording information on the and faculty of the querier, and allocating relevant tags.
Once it has been agreed who will pick up the query, that team member is responsible for assigning the task to themselves on the [tracker](tracker), and recording information on the and faculty of the querier, and allocating relevant tags.
Instructions on how to fill out tickets on the Ask-JGI tracker can be found [here](tracker).

## 5. Respond to the query
Expand All @@ -74,7 +74,7 @@ The Ask-JGI team member should use the notes section of their query ticket on th
Once the query has been resolved, the ticket on the tracker should be marked as resolved.

```{note}
You can store any files related to your queries [here](https://uob.sharepoint.com/:f:/r/teams/grp-jeangoldinginstituteteam/Shared%20Documents/Ask-JGI/Projects?csf=1&web=1&e=rjQdqF).
You can store any files related to your queries [here]([https://uob.sharepoint.com/:f:/r/teams/grp-jeangoldinginstituteteam/Shared%20Documents/Ask-JGI/Projects](https://uob.sharepoint.com/:f:/r/teams/grp-jeangoldinginstituteteam/Shared%20Documents/Ask-JGI/Projects%20Oct24-Sep25?csf=1&web=1&e=cFjzpM)).
Remember to give any folders an informative name, so future shifters can access your files. On the tracker, each query comes with its own unique ID number, including this number in the folder name can be useful if we get queries from the same people in the future.
```

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4 changes: 2 additions & 2 deletions _sources/pages/Ask-JGI_shifts/meetings.md
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Expand Up @@ -52,7 +52,7 @@ then go through each item in turn. This will involve:
(meeting-minutes)=
## Meeting minutes

Instead of a separate document to track minutes from each meeting, we use MS Teams comments
Instead of a separate document to track minutes from each meeting, we use MS Teams comments to
action items and decisions in each meeting.
When the meeting is started in the Ask-JGI channel, you should be able to send messages in the meeting chat box- these
will be recorded in the channel and can be referred back to later.
Expand All @@ -70,4 +70,4 @@ chat box, ideally tagging relevant people, especially if they were unable to att
- Query 606 Mike to wrap up and explain he's leaving
- Query 582 Emilio to update the tracker
- Huw to organise outgoing Ask-JGIer social (pub?) "
::::
::::
2 changes: 1 addition & 1 deletion _sources/pages/Ask-JGI_shifts/shift-sign-up.md
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@@ -1,7 +1,7 @@
(signup)=
# Shift sign-up

Shifts are booked using the Ask-JGI calendar[here](https://outlook.office.com/calendar/[email protected]/view/month).
Shifts are booked using the Ask-JGI calendar [here](https://outlook.office.com/calendar/[email protected]/view/month).


```{note}
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6 changes: 3 additions & 3 deletions pages/Ask-JGI_queries/Ask-JGIqueries.html
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Expand Up @@ -418,7 +418,7 @@ <h2>1. Researchers email their queries<a class="headerlink" href="#researchers-e
</section>
<section id="auto-reply">
<h2>2. Auto reply<a class="headerlink" href="#auto-reply" title="Permalink to this heading">#</a></h2>
<p>An <span class="xref myst">automatic email</span> is sent to the querier,..
<p>An <span class="xref myst">automatic email</span> is sent to the querier.
This email asks the querier for additional details (e.g. description of aim and problem, description or excerpt of data) and letting them know to expect a response within the next few days.
The automatic reply looks something like:</p>
<div class="highlight-default notranslate"><div class="highlight"><pre><span></span><span class="n">Thank</span> <span class="n">you</span> <span class="k">for</span> <span class="n">your</span> <span class="n">Ask</span><span class="o">-</span><span class="n">JGI</span> <span class="n">enquiry</span><span class="o">.</span> <span class="n">Your</span> <span class="n">query</span> <span class="n">will</span> <span class="n">be</span> <span class="n">picked</span> <span class="n">up</span> <span class="n">by</span> <span class="n">a</span> <span class="n">member</span> <span class="n">of</span> <span class="n">the</span> <span class="n">Ask</span><span class="o">-</span><span class="n">JGI</span> <span class="n">team</span> <span class="n">soon</span><span class="o">.</span>
Expand Down Expand Up @@ -464,7 +464,7 @@ <h3>Buddy System<a class="headerlink" href="#buddy-system" title="Permalink to t
</section>
<section id="assign-yourself-on-the-tracker">
<h2>4. Assign yourself on the tracker<a class="headerlink" href="#assign-yourself-on-the-tracker" title="Permalink to this heading">#</a></h2>
<p>Once it has been agreed who will pick up the query, that team member is responsible for assigning the task to themselves on the <a class="reference internal" href="tracker.html#tracker"><span class="std std-ref">here</span></a>, and recording information on the and faculty of the querier, and allocating relevant tags.
<p>Once it has been agreed who will pick up the query, that team member is responsible for assigning the task to themselves on the <a class="reference internal" href="tracker.html#tracker"><span class="std std-ref">tracker</span></a>, and recording information on the and faculty of the querier, and allocating relevant tags.
Instructions on how to fill out tickets on the Ask-JGI tracker can be found <a class="reference internal" href="tracker.html#tracker"><span class="std std-ref">here</span></a>.</p>
</section>
<section id="respond-to-the-query">
Expand All @@ -483,7 +483,7 @@ <h2>7. Resolve the query<a class="headerlink" href="#resolve-the-query" title="
<p>Once the query has been resolved, the ticket on the tracker should be marked as resolved.</p>
<div class="admonition note">
<p class="admonition-title">Note</p>
<p>You can store any files related to your queries <a class="reference external" href="https://uob.sharepoint.com/:f:/r/teams/grp-jeangoldinginstituteteam/Shared%20Documents/Ask-JGI/Projects?csf=1&amp;web=1&amp;e=rjQdqF">here</a>.
<p>You can store any files related to your queries <span class="xref myst">here</span>.
Remember to give any folders an informative name, so future shifters can access your files. On the tracker, each query comes with its own unique ID number, including this number in the folder name can be useful if we get queries from the same people in the future.</p>
</div>
</section>
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2 changes: 1 addition & 1 deletion pages/Ask-JGI_shifts/meetings.html
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Expand Up @@ -455,7 +455,7 @@ <h2>During the meeting<a class="headerlink" href="#during-the-meeting" title="Pe
</section>
<section id="meeting-minutes">
<span id="id1"></span><h2>Meeting minutes<a class="headerlink" href="#meeting-minutes" title="Permalink to this heading">#</a></h2>
<p>Instead of a separate document to track minutes from each meeting, we use MS Teams comments
<p>Instead of a separate document to track minutes from each meeting, we use MS Teams comments to
action items and decisions in each meeting.
When the meeting is started in the Ask-JGI channel, you should be able to send messages in the meeting chat box- these
will be recorded in the channel and can be referred back to later.
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2 changes: 1 addition & 1 deletion pages/Ask-JGI_shifts/shift-sign-up.html
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Expand Up @@ -393,7 +393,7 @@ <h1>Shift sign-up</h1>

<section class="tex2jax_ignore mathjax_ignore" id="shift-sign-up">
<span id="signup"></span><h1>Shift sign-up<a class="headerlink" href="#shift-sign-up" title="Permalink to this heading">#</a></h1>
<p>Shifts are booked using the Ask-JGI calendar<a class="reference external" href="https://outlook.office.com/calendar/ask-jgi&#64;bristol.ac.uk/view/month">here</a>.</p>
<p>Shifts are booked using the Ask-JGI calendar <a class="reference external" href="https://outlook.office.com/calendar/ask-jgi&#64;bristol.ac.uk/view/month">here</a>.</p>
<div class="admonition note">
<p class="admonition-title">Note</p>
<p>You will need to be signed in to Outlook to access the above calendar.</p>
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